Frequently Asked Questions (FAQ)
Purchasing, Scheduling & Account Questions
Where is the best place to go to manage my account? Sign in here for the best access to manage your account.
You can manage your account through the Mindbody App, however, we have no control over this App. We can only guarantee that every function will work as directed through the links provided and by following directions in videos below.
How to Videos:
Create an account for a child - (when no other family members are training at The Spot) - 1m 43s
Create accounts for multiple children/family members - 3m 05s
Manage your account - (Billing, purchase history, visit history) - 1m 20s
Purchase training sessions for your child through our online system - 1m 42s
(Only Training Try Out & 9 sessions Speed Squad currently available online. Call or email to purchase any other service.)
Scheduling group training sessions for your child - 0m 52s
Cancelling out of a scheduled group training session - (early & late cancel directions) - 2m 17s
Changing Name & D.O.B. on account from the parent to the child - 0m 56s
(When someone sets up the account &/or purchased training for the parent, instead of the child)
Q & A:
How close to the beginning of a group session can I sign up?
For all adult sessions: 4 hours, and for sessions for children under 18: 2 hours prior to the start of the session.
If you have missed the window to sign up, you can text 614-683-3131 to see if there is room in the session. If you missed the sign up window, you can not be guaranteed to be allowed to train if you show up to the session.
What happens if my sessions expire?
If your package/membership expires and you still have sessions remaining, there is no “grace period” for you to get your sessions in. However, you can extend the expiration of your sessions for $35/month, for up to two months, by emailing Admin@TheSpotAthletics.com
What is a Training Try Out session?
The training try out session is a trial session where you participate in a regularly scheduled group training session. This allows our coaches to ensure you or your child is a good fit for our program before signing up for a full training package.
How do I sign my child up for training if they have never been to The Spot Athletics?
1st, you create an account for them. Make sure the account is in their name and not yours.
Next, you purchase a Training Try Out. Then you schedule their trial session for a regularly scheduled group session for their age group and the program you purchased. This will be a Speed Squad or Semi-Private Speed & Strength session.
Can I just show up for a group session without signing up?
No. Our coaches need to know who will be in the session so they can prepare and deliver the best coaching experience possible. You cannot train in a session, without paying and registering prior to the session.
Do you allow people to do drop in sessions?
No, all clients must be on a training package plan. There are no drop in sessions allowed.